FAQ

What are the check-in and check-out times?

Check-in : after 3PM
Check-out : by 10AM

I will arrive in Tokyo earlier than the check-in time. Is early check-in possible?

Early check-in may be available only if there are no reservations the day before. Please inquire at the time of your reservation for more details.

I have some time before my flight. Is late check-out possible?

Late check-out may be available for an additional 1,000 yen per hour, up to a maximum of 12:00 PM, only if there are no reservations for check-in on the same day. Please inquire at the time of your reservation for more details.

Is there cleaning during the stay?

Staff will not enter your room during your stay.
We don’t offer towel or linen exchange services, so please use the shared washer/dryer.
a vacuum cleaner and a dish washer are also available at any time.

Is there a luggage storage service?
Can I send my luggage to the facility in advance?

As our facility is unmanned, we are unable to receive luggage in advance.
We do not offer a luggage storage service as well.

There is a Yamato Transport office just a 5-minute walk away.
Please send your luggage there and pick it up yourself on the day of your stay.
https://maps.app.goo.gl/ng4u5CTswTWbX59j8

Can I cook on site?

Yes, you can cook your own meals in the kitchen.
Please check the details of the kitchen facilities here.

Is parking available?

There is no parking available.

Are children included in the total guest count? 

Children up to 6 years old can stay for free when sharing a bed.
Children 7 years and older are considered adults.
*Children staying for free will not be provided with bedding or amenities.

I am traveling with a baby. Is a baby bed Available?

Yes, we provide a baby bed, baby chair, and baby dishes. Please request them at the time of booking if needed.

I would like to change / cancel my reservation.

First, please check the reservation details on the booking site. You can easily handle cancellations or date changes yourself.
Cancellation policies may vary depending on the booking site. Please check the reservation confirmation email for more details.